Frequently asked questions

What is Company Knowledge Hub Professional Deployment?

A $5,000 fixed Founding Client engagement that deploys a private Company Knowledge Hub workspace for the important documents and company knowledge you choose to include — with guided discovery, ingest, Search with inspectable sources, evidence-backed Ask, Knowledge Health, training, acceptance, and 90-day Founding Client care.

Who is this for?

Operations-, safety-, quality-, engineering-, and field-service-heavy organizations (roughly 25–250 employees, or a plant/site/division) where procedures live in documents, experts are hard to replace, and a named sponsor and administrator can authorize access to the priority documents within days.

The Founding Client engagement is $5,000, so it fits best when the underlying problem is worth substantially more than that to solve — repeated mistakes, slow or inconsistent answers, conflicting procedures, training load, or expertise walking out the door. A practical rule of thumb: a $25,000+ problem.

How is this different from putting documents into a generic AI chatbot?

Company Knowledge Hub prioritizes trusted retrieval with inspectable sources and evidence-backed answers that can abstain when evidence is insufficient. It is not a generative chatbot that invents fluent answers from untrusted context.

What does $5,000 include?

Discovery, private deployment for your organization, configuration, initial document load, Search with inspectable sources, evidence-backed Ask, Knowledge Health assessment, executive summary, admin training, pilot walkthrough, documentation, acceptance, and 90-day Founding Client support with monthly reviews.

How does payment work?

The Founding Client engagement is $5,000 fixed: 50% at kickoff and 50% at acceptance. Invoices are issued after we agree on scope — not as anonymous website checkout. Additional scope is quoted separately and requires customer approval.

How long does deployment take?

Approximately 2–4 weeks when access and source material are ready. Access delays are the primary schedule risk.

Can I try a live demo on my own?

The production demo environment requires authentication and is used in scheduled conversations. Prefer the walkthrough video when available, or schedule a conversation for a guided demo.

What is explicitly not included?

Custom features or integrations, third-party services, and work outside the standard deployment. Additional needs are scoped and quoted separately and require customer approval.

What sources and answers does Company Knowledge Hub work with today?

It ingests supported structured document files — exports or readable copies of the knowledge you choose to include — and preserves where each item came from. Answers are evidence-backed retrieval with citations or an honest “not enough evidence,” not generative invention.

It does not run live SharePoint / Google Drive / Confluence sync, native OCR, scanned PDF reconstruction, or image / speech / video analysis, and it does not require SSO / OAuth / MFA to go live. Customers may prepare unsupported raw sources into supported files with their own tools; Company Knowledge Hub then uses its standard ingest.